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Check the email address you used for your request, including the spam folder. A person prepares your connection, which can take up to four hours depending on the queue. If you still need help, contact the team with that email address.

Use a compatible IPTV player on your Fire TV device, then enter the connection details from your email. The Fire TV guide walks through the setup. Keep the player name and your Fire TV model handy if you need support.

Available players depend on your exact TV model, operating system and region. Check the Smart TV guide before choosing an app. If you are unsure, tell support your model so the team can point you to a compatible setup.

Use the format supported by your player and supplied with your connection. Xtream Codes uses the server address, username and password; M3U uses a playlist URL. Some MAG-style devices use a portal instead. Support can help you match the format to your device.

Try a few different channels first. Restart your player and device, then compare the connection using Ethernet or a strong 5 GHz Wi-Fi signal if available. If the problem continues, tell support which channels are affected, the time it happens and the player you use.

Compare the server address, username and password with the details in your email. Check for spaces added when copying them, and use the connection format your player expects. If the same details are still rejected, ask support to check your existing connection.

Refresh the playlist in your player and check the channel name or group. Try another channel to see whether the issue is isolated. Send support the exact channel name and your device/player so the team can investigate.

Refresh or reload the EPG in your player and allow it time to update. Check that the guide is linked to the right playlist. Guide information and catch-up availability vary by channel and programme.

Tell the team whether you are using a VPN and which exit country it connects through. On the renewal form, VPN country is optional: choose the exit country if you use a VPN, and leave it blank otherwise. A VPN is not a substitute for checking your local connection.

Use the renewal form with your existing account email and username. Choose the duration, simultaneous screens and payment method you need. Your existing connection and player settings stay the same.

Each simultaneous screen needs its own connection. You can move one connection between devices, but two people watching different programmes at once need two. Orders with two or more connections receive 15% off the whole order.

The service stops when the selected period ends. No automatic payment or renewal starts. The trial lasts 24 hours with no card required; an existing customer can choose to renew when ready.

Contact the team using the email address associated with your connection. Include your existing username if you have it and explain which order or payment you are asking about. The team can help identify the next step for your existing account.